The presence of the customer and tech support that a shared hosting company offers will tell you a lot for the services they offer as well. In the event that you can use only e-mails and tickets, you have most likely found a reseller not the hosting provider. If this is the case, you will have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for additional assistance. When the provider offers different ways of communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. So you'll take advantage of prompt assistance and excellent support since they will have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it is generally better to get in touch with your web hosting company directly via your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting plans are twenty-four-seven, thus you can forget all about waiting for several days to get assistance. In case you are not our client yet, you can call us, chat with a consultant or send an email message. If you do have an account, you can open a support ticket on top of the other three methods of contact. You are able to select the best way to contact us based on where you are or what hardware you are using. We are able to assist you for almost any webhosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get well-timed help, particularly when your website is not running as it should be for whatever reason. Our Linux semi-dedicated packages include 24/7 customer and technical support, therefore if anything happens, you're able to use plenty of methods to contact us - phone line with a few local numbers around the world, live chat, emails and tickets. The first two methods are for billing, pre-sales and basic issues, so if you do not have an account yet, for instance, you're able to get extra details for our services, or we will assist you with less complicated tech matters. The next two options are for solely tech troubles or everything that is more time-consuming considering that it's much easier follow the communication between you and our tech support team. The warranted maximum answer time for them is merely an hour, the regular one - 15-20 min, so you won't need to wait for an entire day to receive support as you may need to do with various other providers.
24/7 Customer Support in Dedicated Hosting
All the dedicated server packages that we offer include 24/7 support through various methods of communication and with a one-hour maximum reply time guarantee. If you want to find out more about the packages or you have some billing or general questions, you can call one of the local numbers that we have internationally or you could use our live chat service and speak to a live representative. For entirely technical difficulties that need the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to monitor a specific problem. The response time for them rarely surpasses half an hour, so that you can forget all about having to wait for a whole day in order to get help. Our support service is available for all of the server-related issues, which includes the pre-installed software. If you'd like to receive assistance for third-party applications, you can consider adding the Managed Services upgrade that we supply for all the plans.