Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center section incorporated into our Online Control Panel features a selection of help articles and frequently asked questions. Aimed toward resolving any common issue that you could chance upon, they are written by our support team of competent techs.

  • Top quality support service
  • How–To Video Clips

  • For people who would like to learn how to troubleshoot a frequently experienced problem by watching a video lesson, we’ve added a compilation of video tutorials to our Online Control Panel. All the tutorial video clips are concise and easy to understand. They offer step–by–step demonstrations of different site management operations.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a round–the–clock client care service and a 60–minute support ticket response time guarantee. Our expert support engineers will be online around the clock to attend to your enquiries and to settle any problem that you could possibly have. Just send a tech support request from the Help Center and we’ll respond without any delay at all.