Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
All your help requests will be responded to in maximum sixty minutes after the trouble ticket or e–mail is submitted. If your issue calls for further assistance from an admin, we will direct the support ticket or the email to the person on duty, right away then leave a comment to let you know that more time will be required for finding the optimal solution. If you take advantage of our Administration Services package, any of the server administration services included there will be executed whenever you want.
A First–Class Help Desk Support Service
Our customer support staff will be online for you round–the–clock should you require help working with our Online Control Panel or with any of the apps that we pre–install for you on the server. Furthermore if you require assistance handling the day–to–day admin tasks on your server, you can make use of the Administration Services package, that includes data backup disk storage space, OS updates every week, troubleshooting and installation procedures, server monitoring and rebooting services, etcetera.
An Intuitive Help Area
Our Online Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a very handy integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the educational articles also video versions which demonstrate all the operations that you can carry out in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Online Control Panel section.