Integrated Ticketing System
Find out about integrated ticketing systems, the way they stand out from other support channels as well as what their advantage is.
In case you have purchased a web hosting plan and you’ve got some queries with regards to a particular feature/function, or in case you have bumped into a certain complication and you need assistance, you should be able to get in touch with the respective help desk staff. All hosting providers deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, because the fastest way to handle a problem most often is to send a ticket. This type of correspondence renders the responses exchanged by both parties simple to follow and enables the technical support staff representatives to escalate the problem in the event that, for instance, an administrator must step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will have to have no less than 2 different accounts to get in touch with the customer care staff and to actually administer the hosting space. Non-stop switching between different accounts could sometimes be a burden, not to mention the fact that it takes quite a long time for the majority of web hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our Linux shared hosting packages
isn’t separate from the hosting account. It’s an indivisible part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any time with just several clicks of the mouse, without needing to leave your web hosting account. The ticketing system comes with a quick-search box, so you can trace de facto any trouble ticket that you’ve submitted in the past, if you need it. On top of that, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to deal with a specific problem even before you actually post a ticket. The ticket response time is no more than 60 minutes, which implies that you can obtain timely assistance at any specific moment and in case our customer support team suggests that you do something in your account, you can do it immediately without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more convenient to manage everything from one single place, which is the reason why we have incorporated a ticketing system into the custom-built Hepsia hosting Control Panel, which is offered with every semi-dedicated server
plan. This will permit you to handle the correspondence with our client care staff along with your content, which goes to say that you will not need to remember one more sign-in name for some other admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than a couple of mouse clicks while you are browsing the content hosted in your account. Additionally, you can go through older tickets using a clever search filter or have a look at applicable knowledge base articles with solutions to common problems. The built-in ticketing system is monitored 24/7 with the maximum ticket response time being just one hour, so there’ll always be somebody to help you out.