Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Guarantee

  • Each ticket that you post to the client help staff will be attended to in up to 60 mins. The regular questions will be replied to straight away. Nevertheless, if the support inquiry you have posted needs aid from a competent admin technician, we’ll forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Customer Help Service

  • We will be on line for you 24 hours a day to offer advices and customer support and to help you with any trouble that you could possibly stumble upon while organizing your virtual server. We can easily help you with all installed in advance software packages, such as your OS, server admin panel (in accordance with the VPS type) and the Online Control Panel made 100% by us.

  • Intuitive help center

  • An Informative Help Zone

  • Each part of the Online Control Panel that is included free–of–charge with your VPS provides you with an inbuilt knowledge base. You’ll see a number of extensive how–to tutorials and an array of step by step video classes that show all the regular site control tasks. You can gain access to them by hitting the Help or Video control keys in the right part of each Control Panel section.