There are a lot of shared hosting companies available, but many of them are resellers who have restricted resources, especially in terms of support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you will get through this particular way of communication may vary based on the supplier - some provide you with professional telephone support, various others offer basic and customer support only as some issues are more time-consuming and it would be more convenient to be resolved via a ticket, especially if the situation needs to be escalated. Nonetheless, it is good to know that you could always get in touch with your web hosting provider because there're lots of small-scale matters that can be resolved effectively and in a timely manner through a call, not mentioning that you will be able to get additional information for the services before you become a client.
Phone Support in Shared Hosting
If you decide to employ one of our Linux shared hosting packages, you'll be able to get hold of our support crew over the telephone for 14 hours every day. We will help you choose the ideal plan for your web sites since we realize that it's better to discuss these issues with a live person. If you already have an account, we can help you with any kind of sales/billing questions and / or general matters, even with some tech troubles which do not need a lot of time or escalation to an administrator because it'll be more convenient to open a ticket for time-consuming problems and have all the communication in one place. We now have telephone numbers in the US, Great Britain and Australia, so you will be able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as part of the support services for every single semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you'll have to open a ticket in case you experience such a problem, still for all your general, billing or minor tech issues you can always call us and we will help you in a timely manner so as to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your sites on our top-notch cloud platform or you can receive any other general information about our semi-dedicated solutions. We have local phone numbers in the United States, Great Britain and Australia plus a worldwide number, which means that you will be able to call the one that is closer to your location.