If you ever have any inquiries in regard to your hosting package or you experience a problem with your websites, you’ll need to contact the respective web hosting company’s customer support team. It may not matter how swiftly they will answer when you've got an inquiry of a generic nature, but an issue like a faulty application update, for example, may result in your site becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to assist you, the longer the website will be offline. If you offer goods or services online, any outage will damagingly affect your site and you may lose existing or prospective visitors. Many web hosting providers, particularly resellers, reply to e-mails and tickets within 24 hours, but in the Internet sphere this is way too long, as clients will scarcely ever return to a site that is not working properly over a lengthy time interval.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours and hours on end, or even one whole day, to receive a response to a technical support ticket or an e-mail. No matter when you touch base with us, we’ll help you within no more than 60 minutes with any sales or technical inquiries you may have. In fact, our actual response time scarcely ever exceeds twenty-thirty minutes. As we are at your service night and day, you’ll always receive help in a timely manner and we understand exactly how crucial this is in the Internet era. Soon after you contact us, we’ll respond to your queries. In case you encounter any technical complication, we will cope with it instead of you, or we will provide you with all the required information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we understand just how essential it is to receive quick assistance, we promise that you won’t ever have to wait for more than one hour to get a reply to any support ticket that you open from your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait around for more than 20 to 30 minutes and this applies to any issue irrespective of its nature – billing, technical or general. What’s more, our technical and customer support team is available to you around the clock, which goes to say that even if you post a ticket during holidays, you’ll invariably get a blazing-fast response, which will include the answer to a query, the solution to a predicament or the info needed to sort out an issue yourself – if there’s something that you have to do on your end. With us, you won't ever have to spend a day waiting for an answer like you would with lots of other web hosting providers.