If your hosting company provides live chat support, you'll be able to speak with an agent in real-time and find out useful info or get an issue resolved promptly. The basic advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with world wide web access, therefore you won't pay any charges in case you are in a different country or state. In addition, it is easier to copy and paste details such as domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the phone. The live chat is also a considerably quicker option to contact your web hosting provider's support team as compared to using a ticketing system. What's more, when some issue needs a little more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, therefore you will not waste time - something that is not possible in case you are on the phone.