If your hosting company provides live chat support, you'll be able to speak with an agent in real-time and find out useful info or get an issue resolved promptly. The basic advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with world wide web access, therefore you won't pay any charges in case you are in a different country or state. In addition, it is easier to copy and paste details such as domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the phone. The live chat is also a considerably quicker option to contact your web hosting provider's support team as compared to using a ticketing system. What's more, when some issue needs a little more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, therefore you will not waste time - something that is not possible in case you are on the phone.
Live Chat Support in Shared Hosting
As we acknowledge the fact that various issues can be resolved when you talk with a live person, we supply a live chat service for all our prospective and active customers. The chat is accessible every single day and our customer support agents can assist you with a variety of questions and problems. If you are not our client yet, you can learn more about our shared hosting plans and the website hosting environment in general so that you can make sure that your websites will function effectively on our servers. In case you already have an account and you've got some questions or you experience any issues with any of our solutions, you'll be able to join us on the live chat and we can provide the required details or help you troubleshoot the issue. You will have to open a trouble ticket for specific problems which need longer time or the expertise of a system administrator, still for a lot of standard issues you will receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is available to all of our future and active customers. If you're looking for a new hosting account, you are able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated packages so that you can choose the best package for your websites. In the event that you already have an account with us, we'll assist you in a timely manner with billing, general and 1st level techmatters. Though in some cases you will have to open a ticket as there are situations that cannot be resolved on the live chat, we can help you with lots of standard tasks, for instance installing an email account in an email client or forwarding one domain to another one. In this way, you will get prompt assistance and you will save a lot of time.